- Shipping & Returns
Shipping & Returns
Thank you for visiting JB Tool Sales! The following shipping rates are for all shoppers within the continental United States. The shipping location can be residential or commercial. Truck orders also ship for free with no additional fees or charges. No code will be needed at checkout to get these great rates! Most orders will ship within 24 hours after checkout is complete.
Orders $0.01 to $34.99: $7.95 shipping
Orders $35.00 to $98.99: $6.95 shipping
Orders $99.00 and up: FREE SHIPPING!
AK, HI and all USA protectorates:
The shipping costs to these locations are weight based. Orders shipped to these locations are not eligable for the above shipping rates. Please use the shipping calculator in the shopping cart, or see the options during checkout to obtain exact cost. An additional 1-2 business days may be needed to process orders to these locations.
Items over 100 lbs:
Currently, our free shipping policy for items weighing over 100 lbs is only for commercial locations, or other locations where customers have a way of unloading the truck themselves. We charge a $100.00 flat rate fee for lift gate service.
Next day air or second day air orders made after 1:00 PM EST may not ship until the following day. Please take this into account when ordering.
JB Tool Sales will ship products globally. The shipping costs are based on weight. Please use the shipping calculator in the shopping cart in order to see shipping costs before heading to checkout.
Chemicals such as spray paints and flammable adhesives are not allowed to be shipped overseas. Please contact us if you are interested in these types of items in bulk quantities as we can organize ocean freight delivery.
"Ship by Order Total"
Ship by order total will be the shipping option you choose at checkout in order to receive the above flat shipping rates. The exact service used will depend on factors such as package weight, product type and buyer location. The shipping method will be one of the following: FedEx, UPS, USPS Priority Mail or USPS First Class Mail. As mentioned above, truck orders will also ship free. R+L Carriers delivers most of our truck orders.
Nearly all orders completed on our website are delivered within 1-5 business days. We will contact you right away if there are any delays or order related issues.
If you would like to use a PO box at checkout, please also include a street address. If your street address does not get US mail, please include a PO box at checkout or contact us in advance.
Where do our products ship from?
Currently we ship our products from several warehouses across the United States. Besides our main warehouse in MI, we use a vast network of suppliers and warehouses in order to get you products quickly and efficiently. If your order is time sensitive, or you would like to know where your item is shipping from, then please contact us in advance.
Returns & Refunds
Returns will be accepted for 60 days after you receive the package. The item/s must be unused and in the original factory packaging. If an item is defective, or we send the incorrect item, we will email you a prepaid FedEx label to use for the return. For any other reason, the buyer will assume return shipping costs. Please inspect LTL/truck shipments before receiving, we do not prepay returns on truck orders for any reason.
Please contact us in advance if you are returning an item. When shipping back a package, please feel free to use whichever shipping service you desire.
- There are no restocking fees.
- Our customers are never responsible, in any way, for lost or damaged packages. We will offer a reshipment or a refund if this occurs.
- Return refunds are submitted 1-3 business days after we receive the package back.
- International returns are not accepted.
Only buyers with a billing State of Michigan, USA will be charged a 6% sales tax. International buyers will be responsible for any taxes/duties that their respective country may charge. None of our products have any handling or processing fees.
While we offer a generous and easy 60 day returns policy, we typically do not take items back after this time period. Most products offered on JB Tool Sales carries a warranty far beyond the 60 days. If a situation arises where you have an issue with a product, we suggest contacting the manufacturer directly first, since it is a manufacturers warranty that needs to be honored. Please contact us if you need assistance getting in touch with manufacturers for a warranty, or for any other reason. If you have any difficulties with the manufacturer of the item, we will be happy to step in and assist on your behalf.
Reasons to buy from JB Tool Sales
- Great prices on brand name tools
- Generous 60 day return policy
- Free truck deliveries, no additional fees
- Fast shipping! (usually within 1 business day)
- Regular sales and promo codes
- No hassle returns/exchanges
- Fast email customer support
Thank you for visiting our store! Please send us an email with any questions or concerns under the "Contact Us" tab.